FAQ

How do I calculate the number of days I need to hire the vision pro?

Very simple. You count the number of days when you need the vision pro in your possession (because you'll be using it, or travelling with it) and that's your hire period. You don't pay for the time the equipment is in transit. For example, if you need to hire a vision pro from Friday to Monday, your hire period is Friday to Monday, which is 4 days; we will get the equipment to you on Thursday and we will collect on Tuesday.

Can I extend the hire period of the vision pro?

Maybe. If you want to extend your hire period before it ends, please contact us ASAP and we'll see what we can do. If there isn't another customer waiting with a reservation for the equipment, then we'll quite happily extend your hire. 

What happens if there is a failed collection by our courier?

Unfortunately, you're going to have to pay a late return fee. This is 20% of the 7 day rental cost, for every day late, as determined by when we receive the equipment back.  Note that you can easily avoid late return fees by extending your hire period.

Can I return the vision pro early?

Yes, of course. However, you'll appreciate that we might have turned away other customers because you had that equipment booked, so we can't offer a refund or credit for the unused portion of your hire period unless the circumstances are exceptional.

Can I hire for a period of time that is not currently available?

Yes, with some restrictions. Firstly we don't hire for periods less than 1 day, Ask for a custom quote and we can give you a price.

Can I reserve a vision pro in advance?

Yes you can. You can place an order up to one year in advance

Can I cancel an order?

Yes you can, so long as we haven't already dispatched the vision pro out to you. If you cancel an order within 14 days of placing it, there's no cancellation fee.

Can I hire multiple units?

Yes

Is there a discount for hiring multiple units?

Generally speaking, no. However, there are exceptions. Please request a custom quote

Do you charge a deposit?

Generally speaking, no. However, we will run a credit check where possible and in some circumstances it will be requested.

We trust you to look after our equipment. Please help us to maintain this policy by repaying our trust. If we can't satisfy ourselves that a customer is genuine, or if the transaction looks unusually risky for other reasons, then we may ask for a deposit. There are a number of situations in which we will routinely ask for a deposit though:

• If you live outside the UK.
• If you're a foreign visitor to the UK.
• If you want us to deliver the vision pro to an unsecure location such as a hotel where you're staying.

What methods of payment do you accept?

We accept most credit and debit cards - MasterCard, Visa, Maestro, Solo, Visa Debit, Electron, and American Express. But NOT Diners Club. It is also possible to make a BACS payment.

When is my card charged?

When you place the order. When we confirm that the equipment has been returned safely, we'll refund any deposit if applicable.

How do you deliver the vision pro?

For the vast majority of deliveries. we'll use an International courier service, who are very reliable and offer 1-hour delivery windows.

For deliveries in Greater London we offer a number of different alternatives.

We can deliver at specific times, but that's more expensive 

Please note that all deliveries require a signature from someone inside the delivery address.

How quickly can I get a vision pro?

We always recommend planning at least a couple of days ahead. We can also do same-day delivery if you're really desperate!

What comes with my delivery?

Generally we send each vision pro out with all the accessories it came with when it was new. All the devices come fully charged and ready to go. If you have any questions relating to a specific item, it's easiest if you call us.

What counts as damage to the vision pro?

We expect you to look after our equipment as if it were your own. However scratches on the glass, or damage to the mounting or any other part that affects the lens's performance, will be considered damage.